Check-In/Out Procedures

Thank you for booking with Key To The Rockies. Please review the below procedures so your check-in to Key To The Rockies is stress free! 
1. DIRECTIONS TO THE KEY TO THE ROCKIES RECEPTION OFFICE: Key To The Rockies Check In Location 23024 US Highway 6, Suite 202 Keystone, Colorado 80435 Please be careful when using GPS devices; as a good deal of the time they are not accurate. 
 Please do not attempt to check in at the Keystone Condominium Check-In or the Keystone Lodge. 
From I-70, take exit 205 (Silverthorne/Dillon/Keystone) and proceed approximately 7.5 miles east on Highway 6 toward Keystone. PASS the Keystone Condominium Check-In and the Keystone Lodge. You will go through the emergency signal connected with the fire station on your left and the ski resort will be on your right. After the emergency signal, look for Rasor Drive on your right. There will be two fluorescent yellow pedestrian crossing signs. The first one will be blinking and the second one is right before Rasor Drive. Turn right onto Rasor drive and immediately veer left. Take an immediate right into the Key to the Rockies reception office parking lot which is located in the three story, flat roof brown building. Parking is available on the east side of the building in the upper parking lot. 
Office Hours: 8:00 a.m. to 5:00 p.m. year round 
Check In: 4:00 p.m.  - Expedite your check in by returning the rental contract prior to your arrival. 
Check Out: 10:00 a.m. -  Late departures are subject to half-day rates. 
After Hours Check-in:  CODE 3 2 4 The lock box is located to the left of the office door. Punch in the CODE 3 2 4 then turn the knob to the right; then the door will open. Your packet will be labeled with your last name and will contain keys and directions to your accommodations. We kindly ask that you come back to the check in location in the morning to officially check in and fill out paperwork.
Disclaimer: Occasionally, reservations must be relocated. Key to the Rockies reserves the right to change accommodations without notice up to the day of arrival due to unexpected emergencies, sale of the property or owner usage. Every effort will be made to provide equal accommodations. Key to the Rockies is not held responsible for any inconvenience, damage, injury or loss to persons or properties, directly or indirectly due to weather, negligence or wrongful act by outside booking agent or independent recreational company beyond the direct control of Key to the Rockies. 
Rates, Tax and Surcharge: Condominium rates are subject to local taxes and surcharges. Prices are subject to change. Total tax and surcharge rates are 5.775% for Keystone, Dillon, Silverthorne and Keystone Ranch and 6.275% for properties located in River Run Village and East Keystone. Surcharge total is 8% of the rental price prior to taxes. Cleaning fees are dependent upon the size of the property. Please contact Key to the Rockies for additional information.
Forms of Payment: Visa, MasterCard, American Express, Discover, Cash and Checks are accepted. A credit card imprint is required upon check-in for incidentals. 
Payment Policy: At time of booking half of the lodging total due is required during the season. Full and final payment is due 30 days prior to arrival date or due 45 days prior to arrival date for Holiday bookings. Key to the Rockies reserves the right to charge credit cards on payment dates.
Cancelation Policy: A $50 handling fee will be charged on cancelations made more than 30 days prior to arrival. Should you cancel within 30 days of arrival, your vacation package is nonrefundable. For Holiday bookings, a $50 handling fee will be charged on cancelations made more than 45 days prior to arrival, and should you cancel within 45 days of arrival, your vacation package is nonrefundable. Key to the Rockies reserves the right to withhold full deposits and cancel any reservation if final payment is not received in compliance with our payment policies. 
Damages: Your unit is inspected and inventoried by our staff prior to your arrival. Upon departure, your unit will again be inspected and inventoried. Key to the Rockies reserves the right to charge the credit card on file for any damages or losses incurred during your stay, beyond normal wear and tear. 
Housekeeping Service: Prior to arrival, each unit is cleaned and provided with fresh linens, towels and consumable goods such as soaps, paper products and firewood. Published rates do not include daily housekeeping service. Stays of five to eight nights receive a complimentary towel change and trash removal midway through stay. Stays of nine or more nights receive a mid week clean, as well as towel change and trash removal service. Daily housekeeping is available. Please call for details.

Towels and Additional Supplies: Guests are welcome to pick up additional towels and/or supplies during business hours at no additional cost. Please call ahead of time with the quantities to allow us to gather the correct items ahead of time. Each bathroom is already furnished with 6 bath towels, 2 hand towels, and 4 wash cloths. Sofa sleeper sheets and pillows can generally be found in a common area closet or master bedroom closet. 

Hot Tubs/Jacuzzi: If hot tub becomes inoperable during your stay, a maximum of $25 per day will be refunded. This does not apply to jetted bathtubs or to common area recreational facilities.
Pets: Pets are prohibited in all Key to the Rockies properties with the exception of the Monte Vista Cabin. If evidence of a pet is found in any property, a minimum charge of $250 will be assessed.  Service animals require proper credentials

Smoking: All Key To The Rockies properties are non-smoking, including marijuana with the exception of Liftside 206. A minimum $250 damage fee will be assessed if evidence of smoking is found. 

Audio/Visual Equipment: Evidence of tampering of audio/visual equipment will be subject to a $45 per hour fee to reinstate the equipment to its original set up. Key to the Rockies is not responsible for equipment that is not owned by the owner of said property. 

Moving Furniture: Evidence of moving furniture with the exception of the coffee table to enable the use of sofa sleepers is strictly prohibited. 

Commercial Use of Rental Property: Key to the Rockies properties are for residential use only. Commercial use Key to the Rockies rental properties is strictly prohibited. This includes but is not limited to sub-leasing, weddings and events. 

Vacation Rental Damage Protection: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.  Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy . The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Key to the Rockies any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Key to the Rockies directly if you wish to participate in this assignment. If you do not wish to purchase the Vacation Rental Damage Protection, a refundable $500 damage deposit will be required upon check-in.  The cost to purchase the Vacation Rental Damage Protection is $35.

Vacation Rental Insurance:  CSA Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses.  We strongly recommend you purchase this valuable protection.  If you do not elect coverage, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants.   Insurance cannot be added after a potential loss or after final payment.  Separate CSA terms and conditions apply, please read your policy and contact CSA with questions. The cost of Vacation Rental Insurance is 7% of your total lodging bill.